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The Tiny Details
Simple answers, small print, and thoughtful policies, so you can shop with confidence.
Please click on any of the policy titles below to be taken directly to the relevant section.
Accessibility Policy
At The Tiny Ear Card Company, we are committed to ensuring that our website and services are accessible to all customers, including those with disabilities.
We aim to meet the standards outlined in the Web Content Accessibility Guidelines (WCAG) 2.1, and we continuously improve the site to offer an inclusive and user-friendly experience.
Accessibility Features:
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Clear, readable fonts and high-contrast design
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Keyboard navigation compatibility
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Mobile and screen reader responsiveness
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Alternative text for all key images and graphics
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Avoidance of flashing or disruptive content
Need Assistance?
If you experience any difficulty accessing any part of our website, content, or services, please contact us and we will do our best to assist you or provide the information in an accessible format.
Contact for Accessibility Support:
hello@tinyearcard.com
The Tiny Ear Card Company Ltd
Suite 220, The Wenta Business Center
Innova Park, Electric Avenue
Enfield, United Kingdom
EN3 7XU
Cookie Policy
Last updated: [01/JULY/2025]
At The Tiny Ear Card Company, we are committed to protecting your privacy and ensuring transparency in how we use cookies and similar technologies. This Cookie Policy explains what cookies are, how and why we use them, and how you can manage your preferences.
What Are Cookies?
Cookies are small text files placed on your device (computer, phone, tablet) when you visit a website. They help websites remember information about your visit — like language preferences, login status, or what’s in your shopping cart — to make your next visit easier and more useful.
How We Use Cookies
We use cookies for several purposes:
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Essential Cookies
These are necessary for the site to function properly. They enable core functionality like secure checkout, navigation, and login. -
Performance & Analytics Cookies
These help us understand how visitors interact with our site — for example, which pages are visited most — so we can improve user experience. Tools may include Wix Analytics and Google Analytics. -
Marketing & Advertising Cookies
These are used to deliver relevant ads and promotions based on your browsing behavior. They may be set by third-party advertising partners. -
Functionality Cookies
These remember choices you make, like your preferred language or region, to offer a more personalised experience.
Cookie Consent & Control
We use Usercentrics, integrated with Wix, to manage cookie consent on our website.
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When you first visit our site, a cookie banner will appear asking for your consent.
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You can accept all cookies or manage your preferences through the Cookie Settings.
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You can change or withdraw your consent at any time by clicking the “Cookie Settings” link in the website footer.
Data Privacy & Your Rights
We respect your privacy and comply fully with the UK General Data Protection Regulation (UK GDPR).
For more information on how we collect, use, and protect your personal data, please see our Privacy Policy.
Contact
If you have any questions about this Cookie Policy or how we handle your data, please contact our Data Protection Officer (DPO):
Data Protection Officer (DPO)
📧 dpo@tinyearcards.com
📬 The Tiny Ear Card Company Ltd
Suite 220, The Wenta Business Center
Innova Park, Electric Avenue
Enfield, United Kingdom
EN3 7XU
Customer Service Policy
At The Tiny Ear Card Company, we’re committed to delivering thoughtful, high-quality products and exceptional service — every step of the way.
We aim to make your experience smooth, warm, and reliable — whether you’re placing your first order or getting in touch about a concern.
Response Times
We aim to respond to all customer inquiries within 1–2 business days. During peak seasons or promotional periods, it may take slightly longer — but we’ll always do our best to keep you informed.
Contacting Us
For general questions, order support, or product inquiries:
📧 hello@tinyearcard.com
We’re available Monday to Friday, excluding UK public holidays.
For privacy, data protection, or legal issues:
📧 dpo@tinyearcards.com
Order Issues
If something isn’t right with your order (e.g., damaged, missing, incorrect item), please email us within 7 days of delivery with your order number and a brief description or photo of the issue. We’ll work quickly to resolve it.
Our Promise
We believe in fairness, empathy, and doing the right thing. If we make a mistake, we’ll do everything we can to make it right.
Digital Products Policy
At The Tiny Ear Card Company, we may offer digital products such as printable artwork, downloadable cards, or personalised files. Please read the following policy carefully before purchasing any digital item.
Delivery of Digital Products
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All digital purchases will be delivered via email or direct download link after payment is confirmed.
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No physical product will be shipped.
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Make sure to provide a correct and working email address at checkout.
Returns & Refunds
Due to the nature of digital products, we do not offer refunds or exchanges once a file has been downloaded or emailed, unless the item is faulty or not as described.
If you have trouble accessing your download or believe there has been an error, please contact us immediately at hello@tinyearcard.com.
Usage & Licensing
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All digital products are for personal use only, unless otherwise stated
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You may not share, resell, redistribute, or modify digital files for commercial use
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For extended or commercial licensing, please contact us directly
Support
If you need help with your digital item or download, contact us at:
📧 hello@tinyearcard.com
Environmental & Sustainability Statement
At The Tiny Ear Card Company, we believe that tiny moments shouldn’t come at the planet’s expense. That’s why we’re committed to using sustainable materials and responsible packaging choices in everything we do.
Our Commitment to the Planet
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Compostable Sleeves
All of our cards are packaged in clear compostable sleeves, made from plant-based materials — never plastic. -
Eco-Friendly Mailers & Boxes
We use recyclable or biodegradable mailers and envelopes, designed to keep your cards protected without adding to landfill waste. -
Minimal Packaging, Maximum Care
We aim to use only what’s necessary — nothing more. Your items arrive safely, securely, and with minimal environmental impact. -
Sustainable Printing Practices
Where possible, our cards are printed on FSC-certified or recycled paper using inks that are kinder to the planet.
A Work in Progress
Sustainability is an ongoing journey. We’re always reviewing our materials, packaging suppliers, and practices to make responsible improvements wherever we can.
If you have suggestions or questions about how we can do even better, we’d love to hear from you:
📧 hello@tinyearcard.com
Little Ear Loyalty – Loyalty Scheme Policy
At The Tiny Ear Card Company, we love celebrating your support — and that’s why we created Little Ear Loyalty. This simple reward scheme gives you points every time you shop, which you can use for future discounts.
How It Works
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Earn Points:
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£1 spent = 1 point
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Create an account = 10 points
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Redeem Points:
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20 points = £1 off
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Redeem points at checkout when logged into your account
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Minimum spend may apply during certain promotions
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Points Expiry
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Your points remain valid for 12 months
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Points expire if your account is inactive for 12 consecutive months
Important Notes
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Points have no cash value and cannot be transferred
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Points cannot be used in combination with other discount codes or referral rewards unless specified
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We reserve the right to adjust the program at any time
Need Help?
If you have any questions about your Little Ear Loyalty points or your account, contact us at:
📧 hello@tinyearcard.com
Newsletter Subscription Terms & GDPR Consent
When you subscribe to our newsletter at The Tiny Ear Card Company, you agree to receive occasional emails from us with news, product updates, promotions, and exclusive offers.
We respect your privacy and follow UK GDPR regulations to protect your personal information.
What You’re Agreeing To
By subscribing:
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You consent to receive marketing emails from us
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You can unsubscribe at any time using the link in any email
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We will never sell or share your email address with third parties for marketing
How We Use Your Data
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Your email is securely stored and only used for our communications
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You can request to view, update, or delete your data at any time
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Full details can be found in our Privacy Policy
Data Protection
If you have any concerns about your data or wish to withdraw consent:
Data Protection Contact:
📧 dpo@tinyearcards.com
Privacy Policy
Last updated: [01/JULY/2025]
At The Tiny Ear Card Company, we’re committed to protecting your privacy and handling your personal data responsibly. This policy outlines how we collect, use, and safeguard your information, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or purchasing from us, you agree to the terms outlined in this Privacy Policy.
Who We Are
The Tiny Ear Card Company Ltd
Company number: 12702835
Registered office:
Suite 220, The Wenta Business Centre
Innova Park, Electric Avenue
Enfield, EN3 7XU
United Kingdom
Data Protection Officer (DPO): Dawit Norval
📧 dpo@tinyearcards.com
What Data We Collect
We may collect and process the following information:
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Name, email address, phone number, and postal address
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Order details and purchase history
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Personalisation details (if provided at checkout)
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Payment data (handled securely by payment providers – we do not store card details)
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Website activity and usage data via cookies and analytics
How We Use Your Information
We use your data to:
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Process and fulfil your orders
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Provide customer support
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Improve your experience on our website
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Send order updates and relevant communication
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Comply with our legal and financial obligations
We never sell or rent your personal data to third parties.
Sharing Your Data
We only share your data with trusted third parties when necessary to deliver our services:
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Delivery partners (e.g., Royal Mail)
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Payment processors (e.g., Wix Payments, PayPal)
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Service providers for website hosting and analytics (e.g., Wix, Usercentrics)
All providers handle your data securely and only as required to perform their services.
Cookies & Tracking
We use cookies to personalise your experience and track website usage. When you visit our site, you'll be asked to manage your cookie preferences via our Usercentrics consent tool.
You can update or withdraw your consent at any time by clicking “Cookie Settings” in the website footer. Learn more in our Cookie Policy.
Your Rights
Under the UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Object to or restrict certain uses of your data
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Request data portability
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Withdraw your consent to marketing or other processing
To exercise your rights, contact us at:
📧 dpo@tinyearcards.com
Data Retention
We retain your personal data only as long as necessary to fulfil the purposes it was collected for, including legal, accounting, and tax requirements.
For example, we may retain order records for up to 6 years to meet financial reporting obligations.
Changes to This Policy
We may occasionally update this policy to reflect changes in law or our practices. The latest version will always be published on this page with the updated date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact our Data Protection Officer:
Dawit Norval
📧 dpo@tinyearcards.com
Referral Program Terms
We love when you share the love. That’s why we offer a simple referral reward through our Refer a Friend program — so both you and your friends get something back.
How It Works
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Invite a friend using your unique referral link
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When your friend places their first order, they get 10% off
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After their purchase, you’ll receive 10% off your next order as a thank-you
Terms & Conditions
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Referral rewards are single-use only and non-transferable
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Referral codes cannot be combined with other discounts, loyalty points, or promotional offers
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The discount is valid only on full-priced items
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Referral rewards must be used within 6 months of being issued
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Abuse of the program (e.g., self-referrals, fake accounts) may result in disqualification
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The program is subject to change or cancellation at any time without notice
Need Help?
Have a referral issue or question? Email us at hello@tinyearcard.com and we’ll sort it out.
Returns & Exchanges Policy
Last updated: [01/JULY/2025]
At The Tiny Ear Card Company, every order is made just for you — printed to order with care and attention. Because of the personalised and on-demand nature of our products, returns are limited. Please read the policy below before placing your order.
Non-Returnable Items
As all our products are printed to order, we do not accept returns or exchanges unless an item is:
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Damaged on arrival
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Incorrect due to an error on our part
This applies to:
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Personalised cards and prints
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Non-personalised cards made to order
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Digital downloads (where applicable)
We do not hold stock, so we cannot resell returned items.
Faulty or Damaged Items
If your item arrives damaged, defective, or incorrect:
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Contact us within 48 hours of delivery at hello@tinyearcards.com
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Include your order number and a clear photo of the issue
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We’ll offer a replacement or full refund, including any applicable shipping costs
Cancellations
Orders can only be cancelled within 1 hour of purchase. After this window, production begins and the order becomes non-refundable.
Contact Us
If you have any questions about your order, reach out to us anytime:
📧 hello@tinyearcards.com
Shipping Policy
Last updated: [01/JULY/2025]
At The Tiny Ear Card Company, all of our products are printed to order and packaged with care. This policy outlines our dispatch times, delivery options, and what to expect when placing your order.
1. Dispatch Times
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Orders are typically dispatched within 3–5 working days after receiving cleared payment
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Orders placed after 3:30pm (UK time) are processed the next working day
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We do not dispatch on weekends or UK public holidays
Please note: During busy periods (e.g. seasonal sales or holidays), dispatch times may be slightly extended — but we’ll always do our best to keep you updated.
2. Delivery Options & Timeframes
At checkout, you’ll be able to choose from available shipping methods, including standard, express, or tracked delivery options (subject to your location).
Estimated delivery times (after dispatch):
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UK Standard: 2–5 working days
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UK Express: 1–2 working days
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International: Typically 7–14 working days (may vary)
Delivery timeframes are not guaranteed and are based on estimates provided by Royal Mail and other third-party couriers.
3. Delays, Losses & Responsibility
Once your order has been dispatched:
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We are not responsible for courier delays, lost parcels, or missed delivery windows
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No refunds or compensation will be issued for late delivery due to third-party shipping issues
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Please allow extra time during peak seasons (e.g. Christmas, bank holidays)
If your order is significantly delayed or missing, contact us at hello@tinyearcards.com and we’ll help investigate.
4. Packaging & Condition on Arrival
We use eco-conscious packaging designed to protect your items in transit. However, once an order leaves our studio, we cannot control how it is handled by the delivery provider.
If your order arrives damaged, please email us within 48 hours of delivery, including:
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Photos of the packaging and contents
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Your order number and a brief description of the issue
We'll assess the situation and offer a resolution where appropriate.
5. International Orders
We’re proud to ship worldwide. For non-UK orders:
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Customs duties, taxes, and import charges are the responsibility of the customer
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We are not liable for any delays or additional charges caused by customs processing
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We recommend reviewing your country’s import policies before ordering
6. Address Accuracy
Please ensure that your shipping address is entered correctly at checkout.
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We are not responsible for delays, losses, or misdeliveries caused by incomplete or incorrect address information
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If a parcel is returned to us due to incorrect address details, we may charge a redelivery fee
7. Missing or Delayed Orders
If your order has not arrived within the expected timeframe:
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Contact us at hello@tinyearcards.com
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We’ll assist in tracking the parcel or filing a claim, where applicable
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Please allow reasonable time for delivery, particularly during peak seasons
8. Contact Us
If you have questions or concerns about your shipping or delivery, please reach out to our support team:
📧 hello@tinyearcards.com
Shipping Options for Greeting Cards (1-6 cards)
UK Shipping Options:
International Shipping Options (Royal Mail Tracked):
Terms of Use & Sale
Last updated: [01/JULY/2025]
By accessing or placing an order with The Tiny Ear Card Company, you agree to the following terms and conditions. These terms apply to all users of our website, including browsers, customers, and account holders.
If you do not agree to these terms, you must not use our website.
1. About Us
This website is operated by:
The Tiny Ear Card Company Ltd
Registered in England & Wales – Company No. 12702835
Registered address:
Suite 220, The Wenta Business Centre
Innova Park, Electric Avenue
Enfield, EN3 7XU
United Kingdom
General contact: hello@tinyearcards.com
Legal/Data Protection: dpo@tinyearcards.com
2. Use of the Website
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You must be at least 18 years old to place an order
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You may not use our site for any illegal or unauthorised purpose
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You must not transmit viruses or any code of a destructive nature
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We reserve the right to refuse service to anyone at any time
3. Product Descriptions
We aim to describe all products as accurately as possible. However, due to the handmade nature of our cards, slight variations may occur.
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Colours may appear differently depending on your device screen
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Personalised items are printed to order and cannot be resold
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We reserve the right to change product descriptions or pricing at any time
4. Prices & Payment
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All prices are listed in GBP (£)
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Payment must be received in full before your order is produced or dispatched
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We accept secure payments via Wix Payments, PayPal, and other available checkout methods
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Pricing may be updated without notice
5. Order Acceptance & Cancellation
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We reserve the right to decline any order for any reason
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Orders may only be cancelled within 1 hour of placing your order — after that, production begins
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You will receive confirmation once your order has been accepted
6. Shipping
Please refer to our Shipping Policy for full information on delivery options, timelines, and responsibilities.
7. Returns
Due to the printed-to-order and/or personalised nature of our products, returns are only accepted in specific circumstances. See our Returns Policy for full details.
8. Intellectual Property
All content on this website — including product designs, logos, photography, and copy — is the intellectual property of The Tiny Ear Card Company Ltd. It may not be copied, reused, or resold without our written permission.
9. Liability
We are not liable for:
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Any delays or losses caused by third-party delivery providers
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Losses resulting from your misuse of the website or breach of these terms
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External links or content provided by third-party websites
10. Changes to These Terms
We may update these terms from time to time. The most current version will always be available on this page. Continued use of the website after changes indicates your acceptance of the new terms.